1 reviews | Active since May 2019
Refund not yet paid from MAKRO after more than 7 DAYS
Worst service ever from MAKRO and MAKRO ONLINE I place my order on the 15 April 2019 and up to the 26 April nothing was deliver to me..after calling and complaining about my order I was informed that some of the items were out of stock and that is after the online portal state that everything I ordered was available... I requested a refund over the phone and receive a notification on the 2 of May 2019 that the refund will be process after 7 working day … today the 20th of May 2019 despite my complaints I haven't receive the money back and the helpdesk keep giving the same excuses that the finance team is dealing with it and nobody from finance has taken the initiative to call me and justify why after 7 working days I haven't receive the money back...……… I wouldn't advise anybody to buy from Makro online again
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online and finance for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team