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Ro N

1 reviews | Active since Mar 2009

04 Jun 2020, 00:53

Refund Not Received for Cancelled Makro Order

I placed, and fully paid for, an online order for delivery in April. At the time of the order being placed, the site did not indicate that the items were out of stock. I was later notified that vital items were out of stock, so I decided to cancel the whole order on 22 April 2020. I called and emailed multiple times, and up until now I only received a partial refund for the items that were out of stock, and not the full order. I cancelled the whole order, so I should be refunded in full.

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Replies (2)
Makro
Makro's reply06 Jun 2020, 14:32
Official
Good day Ro,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
RN
Ro N's update12 Jun 2020, 10:08
Reviewer Update
I did not get any feedback, or my refund yet. This is ridiculous. WHEN AM I GOING TO GET MY REFUND???