Refund not received

Item: Makro
Rating: 1
Author: Marius V

On 27/10/2019 I bought a fridge online from Makro Woodmead. During delivery on 30 Oct, the fridge was damaged by the delivery company. I immediately contacted the support line (call ***) and I was advised by online support agent that I need to return the fridge with the delivery company for an exchange. I was subsequently contacted by support centre agent and informed that the store no longer had stock, so I cancelled my order and arranged for a refund. It has now been three weeks of back and forth between myself, the store and the online team and I have not yet managed to get the refund from the store/online department.

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Replies (1)

Makro's replyOfficial

21 Nov 2019, 11:24

Good day Marius,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your online journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 Nov 2019, 11:24

Official