Refund Not Received

Was supposed to receive a refund as per e-mail sent from Makro (# ***3) on the 17/03/22. Still have not received it, after a ridiculous amount of e-mails I was finally told it's been refunded to an online wallet (do not know what that is and don't want to use it), we have always been refunded back to the credit card. I need this changed and all my e-mails are being ignored. Even the Makro HO Online Finance team is ignoring my requests. Please can someone do something?