Refund not processed- Makro online is a ****

It has come to my attention that my refund request hasn't been process or put into attention. The headboard was collected after a huge fight and constant emails for the unit to be returned. I keep on calling into check if my refund has been processed but everyday am told that the provider of the unit hasnt given feedback. 1. I dont know the provider of the unit as i made payment to makro and no where in the advert does it talk about another provider 2. I made payment to makro, i feel its unfair that am waiting for someone idk to process my refund while my payment was made to Makro. 3.i dont have a headboard i cant get my money back am given a run around. This was collected on the 4th of Feb, and as per your online process it takes 3 days to process the refund and for checking by the date i have been waiting 13 days. For a big company like makro i dont get why it is soo hard to get refund. Online needs to be simple yet its a struggle. I need my money back asap so i can get the product else where. This means we cant trust makro with our money