BL
Boitumelo L
1 reviews | Active since Nov 2020
02 Feb 2025, 09:08
Refund not processed for almost 2 months
I have had the worst experience with Makro. I bought things online on the 11th of December, and my order was canceled due to no stock.
I received an e-mail that my refund will be paid back to me in 10 days, more than a month later o have still not been refunded.
They've sent numerous e-mails saying they sent me the POD, while the document attached is my proof of purchase they pulled from ozow. They then requested my bank statements (even though they know they haven't refunded me), to date I am still waiting for my refund. They don't even respond to my DMs or e-mails anymore.
Haaai this Makro online business is a huge ****, if you can, avoid it by all means necessary. It is poorly managed for such a huge company
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Replies (7)0
Replies (7)BL
Boitumelo L's updateReviewer Update
05 Feb 2025, 12:34MAK***, I don't know what sick games you guys are playing. I want my money
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Boitumelo L's update05 Feb 2025, 12:34
Reviewer Update
MAK***, I don't know what sick games you guys are playing. I want my money
BL
Boitumelo L's updateReviewer Update
11 Feb 2025, 10:49What feedback have you been waiting for? It's been 2 full months. I want my money.
BL
Boitumelo L's update11 Feb 2025, 10:49
Reviewer Update
What feedback have you been waiting for? It's been 2 full months. I want my money.
BL
Boitumelo L's updateReviewer Update
11 Feb 2025, 10:50It surely can't take 2 months to refund someone.
BL
Boitumelo L's update11 Feb 2025, 10:50
Reviewer Update
It surely can't take 2 months to refund someone.
BL
Boitumelo L's updateReviewer Update
20 Feb 2025, 13:01How long does it take to resolve one query ? It's been weeks trying to get my money from you guys. Where us the hold up? Pay back my money
BL
Boitumelo L's update20 Feb 2025, 13:01
Reviewer Update
How long does it take to resolve one query ? It's been weeks trying to get my money from you guys. Where us the hold up? Pay back my money
BL
Boitumelo L's updateReviewer Update
06 Mar 2025, 14:27The refund is not yet in my account. I provided your finance department with my bank statement that clearly showed I paid using my own bank account.
I have never used payflex as a form of payment with Makro. Where is that information coming from?
These are you tactics to not refund me. I want my money.
I have never used payflex as a form of payment with Makro. Where is that information coming from?
These are you tactics to not refund me. I want my money.
BL
Boitumelo L's update06 Mar 2025, 14:27
Reviewer Update
The refund is not yet in my account. I provided your finance department with my bank statement that clearly showed I paid using my own bank account.
I have never used payflex as a form of payment with Makro. Where is that information coming from?
These are you tactics to not refund me. I want my money.
I have never used payflex as a form of payment with Makro. Where is that information coming from?
These are you tactics to not refund me. I want my money.
BL
Boitumelo L's updateReviewer Update
10 Mar 2025, 07:34I gave you guys my banking statements. Which clearly indicate that the money was taken out of my account and was never returned.
This is unprofessional, you have different excuses on not refunding me. I will let the Ombudsman deal with this. You guys are skelems maaan!!!
This is unprofessional, you have different excuses on not refunding me. I will let the Ombudsman deal with this. You guys are skelems maaan!!!
BL
Boitumelo L's update10 Mar 2025, 07:34
Reviewer Update
I gave you guys my banking statements. Which clearly indicate that the money was taken out of my account and was never returned.
This is unprofessional, you have different excuses on not refunding me. I will let the Ombudsman deal with this. You guys are skelems maaan!!!
This is unprofessional, you have different excuses on not refunding me. I will let the Ombudsman deal with this. You guys are skelems maaan!!!
BL
Boitumelo L's updateReviewer Update
13 Mar 2025, 08:30Where is the proof of payment and the reference used to make the payment? Send the proof of payment!!!
The documents I have clearly state credit awaiting verification, there is no further information after that.I need the POP to go to my bank.
The documents I have clearly state credit awaiting verification, there is no further information after that.I need the POP to go to my bank.
BL
Boitumelo L's update13 Mar 2025, 08:30
Reviewer Update
Where is the proof of payment and the reference used to make the payment? Send the proof of payment!!!
The documents I have clearly state credit awaiting verification, there is no further information after that.I need the POP to go to my bank.
The documents I have clearly state credit awaiting verification, there is no further information after that.I need the POP to go to my bank.