RvdB
Rozanne van der Bank
1 reviews | Active since Apr 2025
16 Apr 2025, 09:12
Refund not paid for over a month!
I bought items online on 13 March 2025. By 20 March 2035, the payment still wasn’t allocated to my order due to some glitch on the system, so I cancelled the order. It is 16 April 2025 and I still haven’t received my refund. I have spoken to so many agents and none of them give have been able to reaolve the issue. Even if I have spoken to managers, they all promise to escalte it to Finance, but the next time I phone, they say they will escalate it to Finance AGAIN. I spoke to someone on 12 April who stated I will receive my refund in 5 days, but this morning when I spoke to an agent, they said they can’t see that it is with finance yet. The turnaround time is supposed to be 7 working days. We are currently on 3x the days that they are supposed to take - 20 days and it doesn’t seem like there is any hope that it will not grow.
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Replies (6)0
Replies (6)RvdB
Rozanne van der Bank's updateReviewer Update
21 Apr 2025, 12:44So, until the finance department decides to get back to someone in the Customer Care team, I just need to wait. No timelines or urgency can be promised, even after more than a month!!! I can’t understand how a refund can take over a month if this was promised to have been a system issue. No one ever gets back to me, even thigh they say they will.
RvdB
Rozanne van der Bank's update21 Apr 2025, 12:44
Reviewer Update
So, until the finance department decides to get back to someone in the Customer Care team, I just need to wait. No timelines or urgency can be promised, even after more than a month!!! I can’t understand how a refund can take over a month if this was promised to have been a system issue. No one ever gets back to me, even thigh they say they will.
RvdB
Rozanne van der Bank's updateReviewer Update
25 Apr 2025, 14:36Good day, I appreciate the feedback. I was told it is with Finance on 12 April 2025 telephonically. What is the turnaround time for the finance department as this order started 13 March 2025, and still is unresolved. I really just want my money back.
RvdB
Rozanne van der Bank's update25 Apr 2025, 14:36
Reviewer Update
Good day, I appreciate the feedback. I was told it is with Finance on 12 April 2025 telephonically. What is the turnaround time for the finance department as this order started 13 March 2025, and still is unresolved. I really just want my money back.
RvdB
Rozanne van der Bank's updateReviewer Update
02 May 2025, 10:36Good day, is there any feedback? I don’t understand how such a simple query can take so long? Why am I not allowed ti soeak to finance and why am I not included in the escalations of my query, so that I am updated on where my query is sitting? This has no been 6 weeks since I have cancelled the order and 7 weeks since I ordered the items. This is horrible service at best.
RvdB
Rozanne van der Bank's update02 May 2025, 10:36
Reviewer Update
Good day, is there any feedback? I don’t understand how such a simple query can take so long? Why am I not allowed ti soeak to finance and why am I not included in the escalations of my query, so that I am updated on where my query is sitting? This has no been 6 weeks since I have cancelled the order and 7 weeks since I ordered the items. This is horrible service at best.
RvdB
Rozanne van der Bank's updateReviewer Update
06 May 2025, 15:48I appreciate that you are trying to assist me and I do appreciate it, but I don’t understand why other e-commerce companies are able to refund within days and with you there is no feedback after 7 weeks? Why did Makro start an e-commerce site if they weren’t ready to go live, as I am now the unfortunate results of Makro not ensuring their processes are in place.
RvdB
Rozanne van der Bank's update06 May 2025, 15:48
Reviewer Update
I appreciate that you are trying to assist me and I do appreciate it, but I don’t understand why other e-commerce companies are able to refund within days and with you there is no feedback after 7 weeks? Why did Makro start an e-commerce site if they weren’t ready to go live, as I am now the unfortunate results of Makro not ensuring their processes are in place.
RvdB
Rozanne van der Bank's updateReviewer Update
13 May 2025, 10:13Good day, is there still no update? It gas now been with the Finance department since 12 April 2025, which 1 month. How is this query taking so long? I didn’t do anything wrong, but I am the one that is out of pocket with R1500 for 2 months, but all I get is apologies and no money.
RvdB
Rozanne van der Bank's update13 May 2025, 10:13
Reviewer Update
Good day, is there still no update? It gas now been with the Finance department since 12 April 2025, which 1 month. How is this query taking so long? I didn’t do anything wrong, but I am the one that is out of pocket with R1500 for 2 months, but all I get is apologies and no money.
RvdB
Rozanne van der Bank's updateReviewer Update
15 May 2025, 12:32Good day,
This is correct. Not sure how much your involvement heloed, but thank you for your assistance. I think the fact that I went to the Ombudsman also helped. I will never be making use of Makro Online again.
This is correct. Not sure how much your involvement heloed, but thank you for your assistance. I think the fact that I went to the Ombudsman also helped. I will never be making use of Makro Online again.
RvdB
Rozanne van der Bank's update15 May 2025, 12:32
Reviewer Update
Good day,
This is correct. Not sure how much your involvement heloed, but thank you for your assistance. I think the fact that I went to the Ombudsman also helped. I will never be making use of Makro Online again.
This is correct. Not sure how much your involvement heloed, but thank you for your assistance. I think the fact that I went to the Ombudsman also helped. I will never be making use of Makro Online again.