Refund not paid for almost two months

This is the worst Customer experience On the 27th of January 2022 I made the worst mistake by purchasing a Hisense Freezer from Makro online This was actually my first time buying goods online from Makro and the level of support and service is beyond shocking to say the least. I received delivery on Friday the 28th of January and the fridge was not working. I logged a call with the Online support and was promised to have a technician over in 24 hours. It took them two weeks to send through the technician

Eventually the Technician came out & confirmed factory fault . It took another week to actually have someone come through to collect the fridge .I was sent from pillar to post in order to get a credit note & finally I was told Makro River sands will facilitate the refund .I spoke to the Fulfilment Manger(Nkosi Hlongwane ) at Makro Riversands who promised to assist me to facilitate the refund . I then got an email that refund was processed & I should wait 7 days . After 7 days I contacted Makro Care /Makro oinline to follow up surprisingly I was then told ls to send through my banking details & ID , why , I don’t know ? I sent the requested documents however no payment was done Today I get an email from Makro care (Nthabiseng Mo***eng) that the refund was successfully paid on the 13th of Feb however no one can actually send me proof of payment that refund was credited to my account. Makro told me to go back in Jan as my statement should reflect a refunds however The bank does not back date any entries , there is no bank in South Africa that can back date bank statements . To date I don’t have a refund & it’s now almost two months The Online support is absolute ****, all they do is send you email apologizing for any inconvenience they may have caused yet no effort is made to resolve the query Makro should just close down their online services, my only regret is not going through reviews hellopeter prior to the purchase