MM
Masixole M
1 reviews | Active since Jul 2019
15 Oct 2024, 09:23
Refund not paid
I bought items from Makro which two where cancelled on the 30th September , I received an sms and email that I will be refunded within 5 to 10 days which hasnt happened . I called yesterday and I was told that the matter will be escalated and I will be provided with feedback . It is day 15 today and I still havent received my refund, what the hell MAKRO.
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Masixole M's updateReviewer Update
16 Oct 2024, 10:55Can I please have feedback on the above , I spoke to a call centre team leader (Themba Duikre) yesterday who **** that I was sent an email requesting for my my ID , bank account confirmation letter for the refund to be processed. That team leader is very *********** , please listen to the call recording and he was all over the place reading incorrect tickets numbers and telling that call centre agents that I spoke to didnt follow the right process and letting me that my ID , bank statement and bank account confirmation letters are required for a refund. He promised to contact me back yesterday before close of business to provide me with feedback as he needs to escalate the matter to the finance department . I have called the contact centre twice today and there;s no resolution but I am being told that a refund is processed and it takes 7 to 14 working days to be paid in my bank accouunt but the SMS i RECEIVED ON THE 3RD OF OCTOBER IT STATED THAT THE REFUND WILL BE PAID IN MY ACCOUNT WITHIN 5 TO 10 DAYS . MAKRO I WANT MY MONEY TODAY
MM
Masixole M's update16 Oct 2024, 10:55
Reviewer Update
Can I please have feedback on the above , I spoke to a call centre team leader (Themba Duikre) yesterday who **** that I was sent an email requesting for my my ID , bank account confirmation letter for the refund to be processed. That team leader is very *********** , please listen to the call recording and he was all over the place reading incorrect tickets numbers and telling that call centre agents that I spoke to didnt follow the right process and letting me that my ID , bank statement and bank account confirmation letters are required for a refund. He promised to contact me back yesterday before close of business to provide me with feedback as he needs to escalate the matter to the finance department . I have called the contact centre twice today and there;s no resolution but I am being told that a refund is processed and it takes 7 to 14 working days to be paid in my bank accouunt but the SMS i RECEIVED ON THE 3RD OF OCTOBER IT STATED THAT THE REFUND WILL BE PAID IN MY ACCOUNT WITHIN 5 TO 10 DAYS . MAKRO I WANT MY MONEY TODAY