GW
George W
1 reviews | Active since May 2020
05 Dec 2023, 13:10
Refund not made in 5 weeks
Bought items online, made payment. One item was not in stock, requested a refund. Refund was promised 1st November. We are still waiting. Several phone calls later, promises made, still nothing 2 weeks later. Looking at the other reviews, wish we had known. Today, they simply not answering our phone calls.
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Replies (3)
Makro's replyOfficial
06 Dec 2023, 10:31Good day George, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly provide us with your order number. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Kindly provide us with your order number. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply06 Dec 2023, 10:31
Official
Good day George, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly provide us with your order number. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Kindly provide us with your order number. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's replyOfficial
06 Dec 2023, 10:35Kindly provide us with your order number.
Best regards,
Makro's reply06 Dec 2023, 10:35
Official
Kindly provide us with your order number.
Best regards,
GW
George W's updateReviewer Update
08 Dec 2023, 05:04This morning the 8th of December, refund recieved. Why did it take so much unhappiness, so many calls and finally going public?
GW
George W's update08 Dec 2023, 05:04
Reviewer Update
This morning the 8th of December, refund recieved. Why did it take so much unhappiness, so many calls and finally going public?