Refund not done within turn around time

This serves as a formal and urgent demand for the immediate processing of my refund for the faulty microwave that I returned on 20 November. Despite the legally mandated obligation to process refunds within a reasonable timeframe, no refund has been issued to date, and no satisfactory explanation has been provided.

The microwave was returned due to material defects and non-performance, which places this matter squarely under the provisions of the Consumer Protection Act (CPA), Section 56, granting me the right to a repair, replacement, or full refund. You are now in breach of your statutory duty by failing to process the refund promptly.

I am now escalating this matter formally. I hereby demand that the refund be processed immediately, and written confirmation provided without delay. Failure to do so will leave me with no alternative but to pursue further action, including but not limited to:

Filing a complaint with the Consumer Goods and Services Ombud,

Escalating to the National Consumer Commission, and

Seeking further legal remedies for non-compliance and financial prejudice suffered due to this delay.

This is your final opportunity to resolve this matter amicably. I expect confirmation and the refund to reflect today.

I want this to be escalated to the highest management team member.