Refund not done in 3 months!

If I could give Makro and their stuff a minus 1 I would!

On the 30th of June my wife purchased items online and when they were delivered, some of the items were expired and others about to expire.

We took the items back and they promised to refund us within 7 days, after the 7th day no money was not in the account, they kept telling us that the money will be on the account but now of that happened, on the 23rd of September we went there again and was told by the store that the refund has been cleared by them and now it’s the finance departments duty to transfer the money into my wife’s account, we were told that by Tuesday the money will be on the account.

Today is the 30th of September, exactly 3 months and we still haven’t received our money!

I am very disappointed and dissatisfied with Makro and its employees. Order number #MAK***