JP
Jaqueline P
1 reviews | Active since Oct 2021
20 Oct 2021, 10:01
Refund not done as promised
I have purchased a fridge online (3-5 days delivery on profile/website) I have received my fridge after 10 days, delivered damaged and scratch. I requested a refund (as I was tired already waiting 10 days for a fridge) log a call with the Call center, and the refund (eft) was supposed to take 1-3 days. Today is the 7th day that I am waiting on the monies. I am without a fridge and no consultant is phoning me back, log numerous calls and still no feedback. Please help!
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Replies (2)
Makro's replyOfficial
20 Oct 2021, 10:55Good day Jequeline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay urgent feedback on the delivery of your fridge.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay urgent feedback on the delivery of your fridge.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply20 Oct 2021, 10:55
Official
Good day Jequeline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay urgent feedback on the delivery of your fridge.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay urgent feedback on the delivery of your fridge.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JP
Jaqueline P's updateReviewer Update
20 Oct 2021, 11:02Hi there, the fridge is taken away, I want a fridge somewhere else, I am just waiting on the refund via eft only, no fridge.
JP
Jaqueline P's update20 Oct 2021, 11:02
Reviewer Update
Hi there, the fridge is taken away, I want a fridge somewhere else, I am just waiting on the refund via eft only, no fridge.