JH
Japie H
1 reviews | Active since Nov 2010
30 Aug 2019, 08:27
Refund not concluded as promised
I have returned two items in an online order MAK*** that don't function the way it was described on the online shopping page. On 25 August at 9:00 I returned the two items to Makro Silver Lakes for a refund. I was told - and it was written on the receipt - that will take 96 hours to reflect back into the credit card I used to buy the items online. It is now 5 days later and no money is reflecting. Why is this promise not being kept?
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Makro's replyOfficial
30 Aug 2019, 10:03Good day japie,
Thank you for bringing this matter to our attention.
Kindly accept our sincere apologies for the inconvenience this has caused you. We will contact our store and our Finance department to follow up with this refund request and as soon as feedback is received, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincere apologies for the inconvenience this has caused you. We will contact our store and our Finance department to follow up with this refund request and as soon as feedback is received, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply30 Aug 2019, 10:03
Official
Good day japie,
Thank you for bringing this matter to our attention.
Kindly accept our sincere apologies for the inconvenience this has caused you. We will contact our store and our Finance department to follow up with this refund request and as soon as feedback is received, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincere apologies for the inconvenience this has caused you. We will contact our store and our Finance department to follow up with this refund request and as soon as feedback is received, we will contact you.
Feedback to be relayed within 72 hours.
Kind Regards,
Makro Hellopeter Team