Refund my money since you failed to deliver MAK***

MAK*** Your online service and customer service is pathetic and don't care about any of their customers or their frustrations. I have been waiting for my order I've had to email, send a complaint via Facebook, WhatsApp and call which was worse, your consultants never know what is happening and can't do anything, consultant is Nonjabulo and her manager who is worse is Nthabiseng Mo***eng who initially didn't want to take my call but could call a few minutes later after I hung up n told them I'd be escalating further. I asked for an internal complaints process n was told to go to social media to complain or hello Peter as if they didbt care, such a big company no complaints team or process u refer people to external sites to deal with ur complaints, I want my refund and no longer want that order, I want nothing to do with Makro I wouldn't recommend it. Refund my money