Refund my money NOW

I purchased online yesterday, after doing that transaction. Went to check the cart & found a message saying awaiting payment & yet money was removed from my account. I immediately called their call centre , spoke to Onele she advised that their system takes time to update , I must wait 24 hrs. Today I checked again still waiting for payment, called call center , spoke to Gugu Mbatha. I was told to go to the bank get a bank statement & some long story . Sorry I am not going to the bank pls cancel that transaction & refund me my money . This is the 2nd time I experience such incompetence from Makro. Who will be paying for petrol & all the queuing & going to Internet cafe to email. & teach ur consultants to have full accurate information. If u cannot provide on line service pls cancel it as I am not doing up & down for ur incompetence. Cancel ur online purchase platform because u cannot manage it properly