Refund me my money

I bought goods online but to my surprise is wasn't what I thought I had ordered so I had to return the goods back to Makro Liquor Cape Gate cause it was collected there. I was assisted by the floor supervisor who is an african lady. She did the refund back to my card and said it would reflect back in my account the following week,I was their shop in Cape Gate on the 7th of September till today still nothing in my account. Besides the fact that she was so unprofessional calling the ladies at the till "chomi this, chomi that" talking to them while assisting you. I found her service disgusting. Something seriously has to be done in that shop.I am still waiting I have called the call centre this morning they said they can't pick up anything on the system whereas I called the very sam call centre and the guy that assisted me then said it was in the process and would reflect in my account last week but nothing. I just want to see my R1200 back in my account as you have your goods back in the shop.