REFUND long overdue and still not pending

On the 22.11.2017 I made a purchase on-line during the BLACK FRIDAY WEEK of specials that Makro had on.

My order number was MAK693077

On this order they could not supply items ordered and PAID for so I was contacted to say that they would remove these items and CREDIT me.

One of the items was purejoy juice 1L... I ordered 4 bottles at R10ea but they could only supply 2 so I was given a R20 refund. This refund has been received. THANK-YOU.

HOWEVER the issue I have is that they could not supply the OVERSIZE CAMPMASTER chairs which I ordered (R 139ea and I ordered 2).

Therefore I am due a CREDIT / REFUND of R278.

For the last month I have been in contact with MAKRO asking for my refund and all they say is please can they have my ID number. When I provide my ID number they say they can't locate my order.

HOW IS THIS POSSIBLE?

HOW CAN YOU NOT PICK UP AN ORDER USING YOUR OWN ORDER NUMBER (MAK693077)

Its now beyond a joke. No one can help me and although R278 might not sound like a lot of money, the fact is I was debited for chairs and they were not supp**** so I should be refunded.

The entire experience with ordering through Makro ON-LINE as been an absolute NIGHTMARE and I will never do it again.

PLEASE can you help get me my refund.

I even have the e-mail from Makro confirming no stock and that I will be refunded but even when I send that through they claim they can't locate the order but one of my credits has been processed so how does that work?

Your assistance in this regard would be greatly appreciated.

Sincerely Cameron Hall