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BP
Bianca P

1 reviews | Active since Feb 2014

03 May 2025, 20:56

Refund Issues

Bought items online and a few days later I was notified that Makro cancelled my order because they didn't have stock of the items I bought. It's been almost 2 months now and they haven't refunded my money, nor do they reply to any of my e-mails. AVOID Makro online!

0
Replies (3)
Makro
Makro's reply04 May 2025, 14:39
Official
Hi Bianca,

Thank you for your review on our Hellopeter platform.

We apologize for the service that you have received from us. 

Kindly provide us with your order number so that we can follow up for you. 

We apologize for the inconvenience caused throughout your journey with us.
 
We hope you find the above in order.
 
Kind regards,
Makro Social Media Team.

Best regards,

BP
Bianca P's update04 May 2025, 18:56
Reviewer Update
My order number was MAK*** 

Makro
Makro's reply05 May 2025, 09:20
Official
Hi Bianca We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team

Best regards,