Refund issue

I am beyond frustrated with Makro’s complete lack of efficiency in processing my refund. It has now been over a month since I requested a refund on despite multiple follow-ups, I am still waiting. I made an order and many items was out of stock , they processed a refund but not even quarter of it .

I keep on calling them which all I get someone we’ll be calling me back , it has been escalated to the finance team , I requested to speak to a manager then the agent puts me on hold and ends the call . Please process my correct refund that is due to me !!!! I usually make big orders from makro but I think I’m better off shopping elsewhere because their lack of customer service!