REFUND ISSUE

I have ordered quite a few times with you in recent months and have not yet a major issue with you until now. A month or two ago I ordered something, you cancelled it because the supplier was MIA and the email confirmation that my refund was being processed came through immediately.

This time you took your time to cancel an order due to the supplier being apparently closed, according to Google. I didn't get confirmation of the cancelled order and a week later I have still not received confirmation of the refund being in progress, after which it will still take up to another 10 business days for me to actually get it. I had to let Payflex take my money for something I did not receive. I still need to get this item very urgently from somewhere else and you are making this very difficult for me now. Also, an agent on your WhatsApp chat told me Friday morning that the refund was initiated on Thursday. I did not receive confirmation of this and I contacted you via website chat to find out. And it seems your WhatsApp agent **** to me. The agent this morning, Monday, told me that the ticket for the refund is still sitting with the finance department. I feel that because YOU cancelled the order, this should go much quicker.