REFUND HELL- No feedback from MAKRO AT ALL!

I have never in my adult life experienced such poor customer service. It is actually ridiculous that a company so big delivers such poor services. I made an online purchase on 23/10/2024, the payment was successful yet on my online profile it shows "Awaiting Payment". I have sent through POP via email, I got one response to say that it has been escalated and that is the last I heard of them. The call center is USELESS!!! I have sent many follow up emails and not one acknowledgment email from them. I need my refund. Its almost been a month and I will not waste my airtime on you so please respond with feedback PLEASE!!!! MAK***