REFUND HAS NOT BEEN RECEIVED!!!!

Around June, I made an online purchase and successfully returned one of the items. On 4 July 2024 I received the below quoted message from Makro: "Your refund was approved and is being processed. You will receive your refund within the next 2 – 10 working days to the same payment method used when placing your order." To date I have not received the refund, despite making numerous follow ups and sending my bank statement to prove that I never received the refund. The consultants are also not helpful and no one has tried to resolve the issue. This issue has created a bad impression on the store's customer service.