REFUND FROM MAKRO!

I purchased stackable shelves, and it was the worst and I've been waiting so long for it. I read the return policy and thought i won't get a refund, because of the bad reviews. But then I decided to email complaints. I received a call, explained my problem. The lady said they'll refund me, the courier company will collect the item. I kept all emails between myself and Makro, as well as the Courier Company. And i stayed persistent, receiving constant updates.Although the amount is small, I can't lose my money by saying it's OK. I was very patient. I received more emails saying about a 3rd company, and again worried I won't get refunded, This morning, my money was refunded, in my bank account. Thank you. I took a gamble, but won't be ordering online again nor purchase appliances or furniture. Makro, your reputation for Refunds and Bad Customer service are the worst, you need to up your game. Reviews are a make or break. I gave you 5 stars, only because you refunded me.