REFUND

Am beyond frustrated with the poor service I’ve received from Makro. I returned of a Tent on 13th May, and to this day, I have not received my refund. I’ve sent multiple emails, I’ve made countless calls to customer service. I've already spoken to more than 5 different representatives, and not a single one has helped me or resolved the issue.

What’s worse is that I was contacted by one of your customer service agents asking me if I had returned a Feather Duster. How do your own staff not have records of returns? This clearly shows that there is complete disorganization and chaos within your system. If you can’t track your own returns, what does that say about your operations?

I have now spent a significant amount of my own airtime chasing this refund, and I still have nothing to show for it. This feels like daylight *******, I honestly feel like I’ve been ****med. This will be my last time shopping at Makro.