Refund

I bought a smart TV online on the 6th of January 2025, The delivery date was displayed as the 9th of January 2025. the delivery wasn't done, i went to Makro Woodmead on the 11th to collect it as i was told when i called their call center that it is in Woodmead. when I got there 2 people assisted me the one said the people that are working with HIgh risk devices are not around to go get the TV. the other one came and said they are unable to print me documents they need to wait for their IT. i requested them to cancel the order and was told i will get a call before they close on the 11th January, i didn't receive any call. on the 12th i called the customer care number and i asked if the order was cancelled and i was told it wasn't. I requested them to cancel the order and was told it was cancelled. on the 14th i received an SMS that they will be delivering my TV and i called the customer number to tell them i cancelled the order. i have been calling Makro for my refund and even today i haven't received it. on the 23rd of January i was told they need proof of my bank account and copy of my ID, both we sent to Makro but nothing was done. every time i ,make follow-up i will be told that it will be escalated. i called the online manager at Woodmead and she told me that she will escalate as well but i have received any communication.