Refund

Good day. I lodge a complaint about Makro Online that did not refund me R340 for the last 50 days . They contacted me wit an apology and nothing else. Promised that this matter will be sorted. You as Hellopeter did nothing further to help me get this matter sorted. Are you only a platform to complain on or do you actualy help people to get there matters redolved. Because up to now i got no help at all.