zT
zandile T
1 reviews | Active since Apr 2015
13 Sept 2023, 11:43
Refund
I logged a refund and return, item was collected on the 11th August, on the 25 th August I received an email stating my refund has been approved. I went to faq on their site and noted refund take 7 days it has been over 14 business days no one is getting back to me. I have tried calling and I was advised finance is working on it, they don't know why its taking so long but isn't it the reason I am calling to find amd you are telling me that.
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Makro's replyOfficial
13 Sept 2023, 12:23 Good day Zandile, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards, Makro Hellopeter Team
Best regards,
Makro's reply13 Sept 2023, 12:23
Official
Good day Zandile, Thank you for your review on our Hello Peter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided soon. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind Regards, Makro Hellopeter Team
Best regards,