Refund Due

A complaint against Makro store, I ordered items on the 17 May 2023 via online shopping which was successfully paid and order placed.

I received confirmation of order received on their side, then a week later I received an email stating that the seller is out of stock therefore I’ll be refunded in 48 hours which I never received my money till to date.

I have been communicating with Bongani Kubheka, which he never resolved the issue. I was then assisted by Nthabiseng Okeke, she then asked me to send my bank letter as they’ll process eft till to date no refund received.

I have been sending emails and calling their customer care, she is always in the meeting and no one can assist me with my refund, it’s been 4 months later now this hasn’t been resolved