CF
Cindy F
1 reviews | Active since Sept 2024
24 Mar 2025, 16:03
Refund disaster
I purchased Goods on the 02nd of March 2025. Customer care sent a mail saying that my order was cancelled, and I would be refunded they actually cancelled the order due to no stock but took my payment then i called them to cancel the wet wipes as it didn't make sense to deliver and pay delivery and they still sent it, I called them to collect and refund me it's the 28th March now with no help been calling and emailing but they never refund my money.
I am very disappointed, that a big company like this can be so unprofessional.
the refund said 7-14 days and its been 26 days already.
I want my money ASAP.
I Will never purchase online again.
Helpful (0)
Replies (3)0
Replies (3)CF
Cindy F's updateReviewer Update
01 Apr 2025, 10:42This is bull**** as this email was sent to me when I requested refund its a more than a month exactly and still nothing.
Your company is a joke and if i call they take details to call back and never happens but what can expect from people that lies all the time.
this is really pathetic and sad.
Your company is a joke and if i call they take details to call back and never happens but what can expect from people that lies all the time.
this is really pathetic and sad.
CF
Cindy F's update01 Apr 2025, 10:42
Reviewer Update
This is bull**** as this email was sent to me when I requested refund its a more than a month exactly and still nothing.
Your company is a joke and if i call they take details to call back and never happens but what can expect from people that lies all the time.
this is really pathetic and sad.
Your company is a joke and if i call they take details to call back and never happens but what can expect from people that lies all the time.
this is really pathetic and sad.
CF
Cindy F's updateReviewer Update
02 Apr 2025, 11:40Well I called the store and driver not to deliver and they did. dropped off with Ricardo and picked up by Keenan.
The reason for this is Makro cancelled my nappies due to no stock and I was not paying for transport for wet wipes. why did the company give me a option to wait for stock or get from another branch.
a email was sent to say that I cancelled and I did nothing of the sort. so Why must I pay for the transport when I made arrangements to cancel the wipes before it was delivered
Then when I called they said that my bank details show expired and I have to send a mail with new details and Id copy did that and heard nothing.
I called and waited on the phone for 45min for someone just to tell me that they will call me back up to this date no one called me thats the poor service you provide.
I expect a full refund of R154.86 wet wipes including the R50 transport.
Why would you take my money on the day of purchase then don't have stock and decide to cancel without notifying me or giving a proper reason.
this is really a bad experience of online shopping with this Company.
Its been going on since 03 March tomorrow its a month.
The reason for this is Makro cancelled my nappies due to no stock and I was not paying for transport for wet wipes. why did the company give me a option to wait for stock or get from another branch.
a email was sent to say that I cancelled and I did nothing of the sort. so Why must I pay for the transport when I made arrangements to cancel the wipes before it was delivered
Then when I called they said that my bank details show expired and I have to send a mail with new details and Id copy did that and heard nothing.
I called and waited on the phone for 45min for someone just to tell me that they will call me back up to this date no one called me thats the poor service you provide.
I expect a full refund of R154.86 wet wipes including the R50 transport.
Why would you take my money on the day of purchase then don't have stock and decide to cancel without notifying me or giving a proper reason.
this is really a bad experience of online shopping with this Company.
Its been going on since 03 March tomorrow its a month.
CF
Cindy F's update02 Apr 2025, 11:40
Reviewer Update
Well I called the store and driver not to deliver and they did. dropped off with Ricardo and picked up by Keenan.
The reason for this is Makro cancelled my nappies due to no stock and I was not paying for transport for wet wipes. why did the company give me a option to wait for stock or get from another branch.
a email was sent to say that I cancelled and I did nothing of the sort. so Why must I pay for the transport when I made arrangements to cancel the wipes before it was delivered
Then when I called they said that my bank details show expired and I have to send a mail with new details and Id copy did that and heard nothing.
I called and waited on the phone for 45min for someone just to tell me that they will call me back up to this date no one called me thats the poor service you provide.
I expect a full refund of R154.86 wet wipes including the R50 transport.
Why would you take my money on the day of purchase then don't have stock and decide to cancel without notifying me or giving a proper reason.
this is really a bad experience of online shopping with this Company.
Its been going on since 03 March tomorrow its a month.
The reason for this is Makro cancelled my nappies due to no stock and I was not paying for transport for wet wipes. why did the company give me a option to wait for stock or get from another branch.
a email was sent to say that I cancelled and I did nothing of the sort. so Why must I pay for the transport when I made arrangements to cancel the wipes before it was delivered
Then when I called they said that my bank details show expired and I have to send a mail with new details and Id copy did that and heard nothing.
I called and waited on the phone for 45min for someone just to tell me that they will call me back up to this date no one called me thats the poor service you provide.
I expect a full refund of R154.86 wet wipes including the R50 transport.
Why would you take my money on the day of purchase then don't have stock and decide to cancel without notifying me or giving a proper reason.
this is really a bad experience of online shopping with this Company.
Its been going on since 03 March tomorrow its a month.
CF
Cindy F's updateReviewer Update
10 Apr 2025, 14:12This is really on you should be ashamed of yourself how the hell can this take so long when the Manager of the store called me herself to say they collecting so I have to give you information to do your Job.
I am fed up with this **** I just want my ****en money that's all.
I must I back and forward the whole time over the same bull**** for a month already when you took my money instantly.
I think I am gonna put this story in the voice, Maybe then I will be assisted.
I am fed up with this **** I just want my ****en money that's all.
I must I back and forward the whole time over the same bull**** for a month already when you took my money instantly.
I think I am gonna put this story in the voice, Maybe then I will be assisted.
CF
Cindy F's update10 Apr 2025, 14:12
Reviewer Update
This is really on you should be ashamed of yourself how the hell can this take so long when the Manager of the store called me herself to say they collecting so I have to give you information to do your Job.
I am fed up with this **** I just want my ****en money that's all.
I must I back and forward the whole time over the same bull**** for a month already when you took my money instantly.
I think I am gonna put this story in the voice, Maybe then I will be assisted.
I am fed up with this **** I just want my ****en money that's all.
I must I back and forward the whole time over the same bull**** for a month already when you took my money instantly.
I think I am gonna put this story in the voice, Maybe then I will be assisted.