Refund Delay and Poor Customer Service

I returned an ice maker I bought online, and Makro confirmed receipt of the item on 28 August 2024. I received an email on 5 September 2024, confirming that a refund of R3299 would be processed. However, it is now mid-October, and I have yet to receive the refund.

I have called Makro customer service around 7 times, once holding the line for 27 minutes, but I received no resolution. I also sent emails and messages on Facebook, but none of these were acknowledged. This level of customer service is unacceptable. Makro’s lack of communication and failure to follow through on a simple refund is deeply frustrating and unprofessional.

I expect immediate action to resolve this issue and for my refund to be processed without further delay. This has been a truly disappointing experience, and I hope it is rectified soon.

Order *** Refund Amount: R3299