Refund Delay

Request for refund: Reference Number *** Order Number: MAK***

I placed an online order at Makro on 21 September 2023 and one of the items was out of stock at Makro Wonderboom. I was issued an invoice for the items available, and the items not available were cancelled without giving me an option for alternative products. I have since logged a refund request and have been calling Makro several times without any update on my refund from their finance department. Every time I call the call centre, I am told that there is no update from the finance department, and I find this very unfair as I am missing out on other specials because of the delay in my refund. I have submitted my proof of banking details and proof of ID, but to date, I have not received my money. I need help to expedite my refund, as I need my funds urgently.

Regards, Vakele