Refund

Last month I bought a center table at makro online took time to be delivered but ok when they finally delivered the table was second hand, dirty,full of screches, 15 min after the delivery I requested for refund it was Wednesday I selected collection date to be Saturday, but nope the collected it on the Wednesday of the following week, the 24th of Oct 2023 since they collect the center table I have not received any feedback from makro I have been calling since Monday all am dealing is bunch of *********** call center agent they can't give me answers as too why is my refund not yet paid ..I am so disappointed I tried to report this issue in my mom's hello peter account someone from thier complaint department called and told he he will call account department and ask them to pay my money then he well get back to me ,all lies he didn't even get back to me ,,I was ****med by Makro a whole 5000