Refund complaint shocking service

Item: Makro
Rating: 1
Author: Joanne H

I placed an order online during black Friday the order was supposed to be delivered in 10 days. On the 13th of December I canceled my order with ref 437399,I was informed that I was going to receive my refund within 10 days even though they took the money immediately. I have phoned numerous times and emailed them both at the call center and directly to Lucky at the Strubens Valley branch and was assured that I would be paid within two days. This was in March. It's now May nearly SIX MONTHS LATER.

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Replies (1)

Makro's replyOfficial

07 May 2020, 12:53

Good day Joanne,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply07 May 2020, 12:53

Official