Refund being kept ********ly!!!!!

Makro is not refunding a cancelled order which is appalling.

The order was cancelled by Makro on 23 December 2018 since you were out of stock.

I was advised that the funds will be refunded within 3 - 5 days yet no money has been refunded. It is very alarming to see this happen not only to me but to other consumers who also complained about this.

Emails goes unanswered and the (useless) call centre say the same every time, you will be refunded within 3 - 5 days.

It is important for Makro and other consumers to note that in the event where you do not refund your customers you deem the amount received as income which should be recognised as gross income for tax purposes and you should be taxed on this and pay VAT on this amount.

Since I am not being refunded I am of intention to lay a complaint and report this to the South African Revenue Service ("SARS") to inspect this practise and determine whether the funds which is not being treated as a refund to a customer is taxed.

I will furthermore report this to your audit committee to insure that they are aware of the potential risks which the online sales department and defective controls are creating.

Since my refund is a substantial amount I am also of intention to referr this to my attorney to recoup my funds in the event where I am not refunded this week.

Your service is extremely bad, your call centre agents needs training and I truly hope you take the staggering amounts of bad reviews you are receiving into serious account to rectify this.

My order number is MAK ********** 9, refund me without delay.

I will make sure that I never purchase anything from Makro or one of your group of companies again.