Refund and order cancellation

I made orders on the 10 August and cancelled both orders telephonically and by email on the 11th due to the items that you cancelled on the order as you claim you made a pricing error on the system. Order *** has been partially cancelled this is after I have been send emails and phoning everyday for you to cancel completely as I will not drive just for those items. I was emailed that refunds were done however the small amounts you hv refunded do not make sense. I have paid R679.35 and R348.70 respectively and those are the amounts I expect refunds on. I requested for both amounts to be refunded to my online profile but was told by an agent that you can only refund back to card used to make a purchase. Please can this be sorted out urgently and can someone at finance do their job properly.