Refund and Horrible Service

Makro I have been a Makro for the longest time and I am disappointed and dissatisfied to say the least with how they handling my query for a refund. I made a purchase using payflex and makro canceled half of the order because the items were unavailable so I called and Enquired about canceling the entire order .I canceled the entire order but they only refunded the R723.00 for the items that were not available. I have been taken from pila to post asking them to refund the money back to payflex since the 30th of December and now it's the 22nd of January no one has called me from the Makro team to reassure me that query is being handled I have to be the one making calls to them on a daily basis again I have to go out of pocket to follow-up on matter that should have been handled a long time ago.I have been since the 30th of December spent over R240 of my airtime being put on hold on a daily basis and my issue is still pending feedback how is that possible. Payflex in the meantime continues to charge for an order that was canceled because they think I don't want to pay them back.