NG
Nana G
1 reviews | Active since Feb 2020
01 Jul 2025, 06:51
Refund and exchange for online orders are a nightmare
I bought a tricycle for my daughter online from Makro, within 3 months the rim cracked, Makro took the bike and promised me a replacement end of May. It’s been a month now no replacement. Spent 2 hours on the phone because no one knew what was going on trying to figure out where the replacement bike was only for then to tell me they’ve processed a refund for whatever reason. I was then promised the refund would be done within the week. It’s been 2 weeks now still no refund from them. Sent another email following up on the refund, they called me back saying the’ve escalated the matter. I’m still waiting. Makro should leave 3rd party selling to Amazon and Takealot if we’ll be waiting for a month and a half for a simple refund. Appalled by your service.
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Replies (9)0
Replies (9)NG
Nana G's updateReviewer Update
09 Jul 2025, 17:54There’s so escalation that was done. I called Makro this morning and to my surprise the refund is still not done according to the agent I spoke to this morning, she said I should wait another 7-14 working day. This means it would have taken you guys the whole month to process my refund
NG
Nana G's update09 Jul 2025, 17:54
Reviewer Update
There’s so escalation that was done. I called Makro this morning and to my surprise the refund is still not done according to the agent I spoke to this morning, she said I should wait another 7-14 working day. This means it would have taken you guys the whole month to process my refund
NG
Nana G's updateReviewer Update
15 Jul 2025, 06:18Why was the refund not initiated in the first place is what I want to know. What about the amount of time and money I have spent trying to resolve this. And all I’ll get is a sorry. I called on Friday someone promised a call back till today nothing. It’s been 3 weeks now waiting for a refund.
This is unacceptable.
This is unacceptable.
NG
Nana G's update15 Jul 2025, 06:18
Reviewer Update
Why was the refund not initiated in the first place is what I want to know. What about the amount of time and money I have spent trying to resolve this. And all I’ll get is a sorry. I called on Friday someone promised a call back till today nothing. It’s been 3 weeks now waiting for a refund.
This is unacceptable.
This is unacceptable.
NG
Nana G's updateReviewer Update
21 Jul 2025, 09:32It’s been 5 days now and still nothing. Please send me a confirmation email stating that my refund has been done, I’m tired of this back and forth failing which I’m going to your offices in sunninghill and won’t leave until I get my money.
NG
Nana G's update21 Jul 2025, 09:32
Reviewer Update
It’s been 5 days now and still nothing. Please send me a confirmation email stating that my refund has been done, I’m tired of this back and forth failing which I’m going to your offices in sunninghill and won’t leave until I get my money.
NG
Nana G's updateReviewer Update
21 Jul 2025, 09:38I also just called the head office and the lady just hung up on me. I’ve had it with Makro I’m going there and won’t leave until I get my money
NG
Nana G's update21 Jul 2025, 09:38
Reviewer Update
I also just called the head office and the lady just hung up on me. I’ve had it with Makro I’m going there and won’t leave until I get my money
NG
Nana G's updateReviewer Update
29 Jul 2025, 10:12I’ve just called for the millionth time, and my refund is still pending. I honestly regret buying from Makro online. It’s been 2 months and still no refund. I was told to hold to be transferred to a manager and of course the agent hung up on me. I call back again and I’m told no one will be able to help, agents refuse to pass me to a manager and keep me on hold until the call disconnects. It’s been 2 months now since I was promised a refund. Apparently the refund is still pending and no one knows how long that’ll take. The amount of time and airtime I’ve wasted my God and all I’ll get is a lousy sorry.
NG
Nana G's update29 Jul 2025, 10:12
Reviewer Update
I’ve just called for the millionth time, and my refund is still pending. I honestly regret buying from Makro online. It’s been 2 months and still no refund. I was told to hold to be transferred to a manager and of course the agent hung up on me. I call back again and I’m told no one will be able to help, agents refuse to pass me to a manager and keep me on hold until the call disconnects. It’s been 2 months now since I was promised a refund. Apparently the refund is still pending and no one knows how long that’ll take. The amount of time and airtime I’ve wasted my God and all I’ll get is a lousy sorry.
NG
Nana G's updateReviewer Update
17 Aug 2025, 08:58A month later still no refund. I call still no answers as to what’s happening with my refund. Still no email absolutely nothing from Makro. I went as far writing to the ombudsman and still no help.
NG
Nana G's update17 Aug 2025, 08:58
Reviewer Update
A month later still no refund. I call still no answers as to what’s happening with my refund. Still no email absolutely nothing from Makro. I went as far writing to the ombudsman and still no help.
NG
Nana G's updateReviewer Update
18 Aug 2025, 13:10I don’t understand what the issue is. I returned this in May. Had I not said anything you wouldn’t have bothered to tell me that it’s with CGSO whatever that is. I’m sick and tired to having to deal with you guys. What’s so difficult in processing a refund?! It’s been 2 months now. And I know after this response you’ll keep quiet for another 3 weeks only to tell me something different later
NG
Nana G's update18 Aug 2025, 13:10
Reviewer Update
I don’t understand what the issue is. I returned this in May. Had I not said anything you wouldn’t have bothered to tell me that it’s with CGSO whatever that is. I’m sick and tired to having to deal with you guys. What’s so difficult in processing a refund?! It’s been 2 months now. And I know after this response you’ll keep quiet for another 3 weeks only to tell me something different later
NG
Nana G's updateReviewer Update
18 Aug 2025, 14:29How long will that take? I need a turnaround time. You telling me to wait is simply not good enough. How long will it take to either get feedback from your finance, complaints or whoever needs to get back to me. 24 hours? 2 working days. I need a time frame. I’m sick and tired to waiting, complaining, calling in. I’m tired of it all
NG
Nana G's update18 Aug 2025, 14:29
Reviewer Update
How long will that take? I need a turnaround time. You telling me to wait is simply not good enough. How long will it take to either get feedback from your finance, complaints or whoever needs to get back to me. 24 hours? 2 working days. I need a time frame. I’m sick and tired to waiting, complaining, calling in. I’m tired of it all
NG
Nana G's updateReviewer Update
01 Sept 2025, 11:55You not giving me a time frame show how *********** you guys are. Still no advisor has contacted me. I’m really sick of this. I’ve decided to go to your offices because this back and forth is not working
NG
Nana G's update01 Sept 2025, 11:55
Reviewer Update
You not giving me a time frame show how *********** you guys are. Still no advisor has contacted me. I’m really sick of this. I’ve decided to go to your offices because this back and forth is not working