1 reviews | Active since Jun 2010
Refund and delivery process is broken.
Makro Online needs help! Ordered 2 Shelly Bulbs September 2023, delivered to incorrect address, eventually received my items 10 days after it was delivered to wrong location.
New headache is trying to return and receive refund for faulty items. Website would not let me log a return on the items, apparently because it was never marked as "delivered/completed". After many calls since 23 April 2024 I managed to get someone to log the return for me, but they incorrectly logged the Quantity as 1 instead of 2. Eventually after a week or two Makro collected the items. Items were checked and approved for refund. Still waiting to receive the refund.
How is it this difficult to get a refund? Shocking, really.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,