Refund and cancelation of trade debt

Sphelele zwane was sent an email thus morning at 7:35 to receive an otp, she was called 4 time at 9 am to follow up on the email but she never answered he phone... I went to the store requesting an otp and i was told by Alicia that she will cant help and wilk not authorize my sale. I again makro germiston has failed to there there job... As Customers we want to come in the store to buy nit wait for authorisation with our money... We would like full refund with immediate effect as we not happy with the treatment nor process of getting good with our money