FP
Fundiswa P
1 reviews | Active since Feb 2025
01 Feb 2025, 16:38
Refund and bad service
I am honestly disappointed by the level of customer service in Makro Montague Gardens which is unfortunate because it’s a company that is well known and often respected. Last year I bought two bar chairs online at Makro however I received the wrong order. On the same day, upon seeing the order was wrong I filed for a return and requested a refund.
I am yet to receive my refund and I have been paying for chairs that I do not own in my possession. As a business, please quickly assist your customers because it is financially straining me and the lack of action needs change so that customers can keep trusting the organisation.
I hope someone will assist soon.
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Replies (3)0
Replies (3)FP
Fundiswa P's updateReviewer Update
05 Feb 2025, 11:57Good day. My order number is: MAK***. I would really appreciate my refund for the order. I even explained at the store of my return but there’s still delay and no action taken when it comes to my refund.
FP
Fundiswa P's update05 Feb 2025, 11:57
Reviewer Update
Good day. My order number is: MAK***. I would really appreciate my refund for the order. I even explained at the store of my return but there’s still delay and no action taken when it comes to my refund.
FP
Fundiswa P's updateReviewer Update
05 Feb 2025, 20:33On Saturday 1st February I went to Makro Montague Gardens and one of the manager said he'll speak with his boss regarding my refund and provide me feedback when I will the refund.
He told me that on Tuesday I must call makro Store however there was no person to pick up the call when i had called. I don't know what is happening at the store really. Today I tried calling again and the phone was not picked up again. I am financially and mentally exhausted by the long waiting and lack of proper feedback. I have been waiting for so long for my refund and I would appreciate if things are done timeously and professionally from such a big company that I had valued and trusted as a customer.
He told me that on Tuesday I must call makro Store however there was no person to pick up the call when i had called. I don't know what is happening at the store really. Today I tried calling again and the phone was not picked up again. I am financially and mentally exhausted by the long waiting and lack of proper feedback. I have been waiting for so long for my refund and I would appreciate if things are done timeously and professionally from such a big company that I had valued and trusted as a customer.
FP
Fundiswa P's update05 Feb 2025, 20:33
Reviewer Update
On Saturday 1st February I went to Makro Montague Gardens and one of the manager said he'll speak with his boss regarding my refund and provide me feedback when I will the refund.
He told me that on Tuesday I must call makro Store however there was no person to pick up the call when i had called. I don't know what is happening at the store really. Today I tried calling again and the phone was not picked up again. I am financially and mentally exhausted by the long waiting and lack of proper feedback. I have been waiting for so long for my refund and I would appreciate if things are done timeously and professionally from such a big company that I had valued and trusted as a customer.
He told me that on Tuesday I must call makro Store however there was no person to pick up the call when i had called. I don't know what is happening at the store really. Today I tried calling again and the phone was not picked up again. I am financially and mentally exhausted by the long waiting and lack of proper feedback. I have been waiting for so long for my refund and I would appreciate if things are done timeously and professionally from such a big company that I had valued and trusted as a customer.
FP
Fundiswa P's updateReviewer Update
06 Feb 2025, 20:51Since I went to Makro Montague gardens on Saturday last week and had have been waiting for my refund since last year December when should I expect feedback. I would like a date because this response is something I was told however there was no action and I haven’t received my refund yet. I would appreciate reassurance and confirmation on the date or how long will the process take because I fear this is yet another excuse for dragging my refund.
FP
Fundiswa P's update06 Feb 2025, 20:51
Reviewer Update
Since I went to Makro Montague gardens on Saturday last week and had have been waiting for my refund since last year December when should I expect feedback. I would like a date because this response is something I was told however there was no action and I haven’t received my refund yet. I would appreciate reassurance and confirmation on the date or how long will the process take because I fear this is yet another excuse for dragging my refund.