Refund

Hi can someone help me i made an online purchase and has been struggling to get back my refund of R560 since May. I have made countless efforts through phone calls and emails to get my refund or the remainder of the product I paid for, but all to no avail. Here is the Order Ref OD*** Order ID *** . Store: Cnr Christiaan de Wet and,Hendrik Potgieter Roads,STRUBENS VALLEY,1735