TN
Thandeka N
1 reviews | Active since May 2025
24 May 2025, 12:33
Refund
Don’t even buy an item online with the hopes that if it’s the wrong item you will easily return it. I bought my charger and it was not the correct one logged a return 28 March, charger was collected 16 April. Till today I am still waiting for my refund. I had to go buy another charger because I had an assignment due. Every time I call they will be like we are escalating the matter. I have never seen such a long refund process, taking inefficiency to another level
Helpful (0)
Replies (1)0
Replies (1)TN
Thandeka N's updateReviewer Update
27 May 2025, 12:26What I do not understand is why was this not communicated to me earlier?
You guys only reply when there are bad reviews. I have been calling, sending emails being understanding but no response. The minute there is a review all of a sudden I get an email saying please send us your bank statement so we can escalate the matter.
Is this how things roll when you want to get your refund from makro? You will call and run around for your own refund.
When I bought this charger I didn’t buy it for kicks I bought it because I needed to use it and submit my assignment, it’s my fault I bought the wrong one but I borrowed money to buy a new one thinking nah it won’t take time, but nope it’s the 26th no money in my account. Since I have sent the bank statement is it going to take another month before I get my money and when the day comes there will be a new problem?
I am really disappointed in Makro’s service.
You guys only reply when there are bad reviews. I have been calling, sending emails being understanding but no response. The minute there is a review all of a sudden I get an email saying please send us your bank statement so we can escalate the matter.
Is this how things roll when you want to get your refund from makro? You will call and run around for your own refund.
When I bought this charger I didn’t buy it for kicks I bought it because I needed to use it and submit my assignment, it’s my fault I bought the wrong one but I borrowed money to buy a new one thinking nah it won’t take time, but nope it’s the 26th no money in my account. Since I have sent the bank statement is it going to take another month before I get my money and when the day comes there will be a new problem?
I am really disappointed in Makro’s service.
TN
Thandeka N's update27 May 2025, 12:26
Reviewer Update
What I do not understand is why was this not communicated to me earlier?
You guys only reply when there are bad reviews. I have been calling, sending emails being understanding but no response. The minute there is a review all of a sudden I get an email saying please send us your bank statement so we can escalate the matter.
Is this how things roll when you want to get your refund from makro? You will call and run around for your own refund.
When I bought this charger I didn’t buy it for kicks I bought it because I needed to use it and submit my assignment, it’s my fault I bought the wrong one but I borrowed money to buy a new one thinking nah it won’t take time, but nope it’s the 26th no money in my account. Since I have sent the bank statement is it going to take another month before I get my money and when the day comes there will be a new problem?
I am really disappointed in Makro’s service.
You guys only reply when there are bad reviews. I have been calling, sending emails being understanding but no response. The minute there is a review all of a sudden I get an email saying please send us your bank statement so we can escalate the matter.
Is this how things roll when you want to get your refund from makro? You will call and run around for your own refund.
When I bought this charger I didn’t buy it for kicks I bought it because I needed to use it and submit my assignment, it’s my fault I bought the wrong one but I borrowed money to buy a new one thinking nah it won’t take time, but nope it’s the 26th no money in my account. Since I have sent the bank statement is it going to take another month before I get my money and when the day comes there will be a new problem?
I am really disappointed in Makro’s service.