Refund

I have a problem with the RCS Makro group,<br> <br> on the 29th March I made an overpayment on the Makro card and requested them to close the account.<br> <br> since then I have been talking to different people and still I do not have my money.<br> <br> I was told to email bank statement; letter requesting the closure and ID copy; which I did. since the 8th April till today I still don't have my money.<br> <br> I have been given different dates when my money will be paid; 13th; 15th; 22nd April and now the date has been moved to 29 April.<br> <br> they keep on requesting proof of payment which they have received and instead of refunding my money I keep getting messages inviting me to buy but nothing about my money.<br> <br> yesterday I spoke to a so called team leader who also cannot solve this problem. I have wasted too much money calling them with no way forward and when I request to be referred to a store where I can be assisted they are refusing with the information.<br> <br> I have received confirmation email from [Email Removed] and ***,za that my emails have been received and my refund will be paid within 48 hours but it almost two weekend and I am still waiting. Pay back my money.