Refund

On 2 December2024 i ordered products online, 6 December 2024 i got an email stating my order is delayed, on 11 December 2024 i got an email saying that my order has been cancelled and in their words "the refund process has already been initiated and you can expect to see the funds back in your account within 7-10 business days." I have sent emails multiple phone calls and still stuck in the same place saying they are waiting on the store to cancel the order to start the refund process, when the sent me an email stating the process has ne imitated already. Its nearly a month and i don't have the goods or my money.

I will never buy at Makro again they lost a customer worst part is they don't evens try and be helpful at all