1 reviews | Active since Dec 2018
Refund
I am very disappointed with the recent service I got from makro, query is still not resolved and it's been over a month now. I ordered online on the 6th of june 2020 , I paid R1063 for the order (MAK***) which would take 10-14 days for delivery. After 14 days I track my order only to find that it was cancelled due to no stock , no body even bothered to inform me about it. I then called and requested a refund , was told refund would take 5-7 working days , this was on the 9th of July. A few days later I was only refunded R634. I'm still waiting for my R429 and I've been calling to find out what's going on and I get told that the matter is being escalated every time I call. I need that R429, and this is a huge inconvenience to me, I'm not happy at all.
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your online journey with us.
Please be advised that we have sent your complaint through to our Finance department for final approval. We will update you shortly on refund success shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Best regards,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your online journey with us.
Please be advised that we have sent your complaint through to our Finance department for final approval. We will update you shortly on refund success shortly.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Best regards,