NJ
Nombuso J
1 reviews | Active since Jan 2026
11 Jan 2026, 10:09
Refund
I placed an order with Makro on 10 December 2025 and paid via Capitec Pay. However, the order was never processed. After two days, I contacted Capitec, who confirmed that the payment was successful and advised me to contact Makro and provide them with proof of payment (POP). I did exactly that and submitted the POP to Makro. Unfortunately, to date, Makro has not responded to my emails. Every time I call their call centre, I am told to wait another three days because their finance department is “still checking.” I do not understand what is still being checked when full proof of payment was provided. This experience has been extremely frustrating and disappointing. Makro’s lack of communication and failure to resolve this matter makes me feel like I am being ****med. I expected far better service from a company of this size.
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Replies (2)0
Replies (2)NJ
Nombuso J's updateReviewer Update
14 Jan 2026, 18:39We are now entering the second month of this issue, and since 11 December 2025, I have consistently received the same response: “Our Finance team is investigating.” To date, there has been no meaningful feedback, no resolution, and no clear explanation as to what is actually being investigated.I have already provided proof of payment, and if there is any doubt regarding the validity of the payment, I do not understand why your team cannot simply contact the bank directly to verify it. The lack of initiative and accountability from Makro’s side is extremely concerning.This prolonged delay has caused significant stress and personal frustration, and I am deeply disappointed by the level of service I have received. The manner in which this matter has been handled reflects a complete disregard for the customer’s time, finances, and well-being.Makro promotes itself as a company that cares about its customers; however, my experience has been the exact opposite. At this point, the repeated empty promises and generic responses feel misleading and unacceptable.I am requesting urgent, concrete feedback on:
- What exactly is still being investigated
- Why this matter has not yet been resolved despite all required documentation being provided
- When I can expect final resolution
NJ
Nombuso J's update14 Jan 2026, 18:39
Reviewer Update
We are now entering the second month of this issue, and since 11 December 2025, I have consistently received the same response: “Our Finance team is investigating.” To date, there has been no meaningful feedback, no resolution, and no clear explanation as to what is actually being investigated.I have already provided proof of payment, and if there is any doubt regarding the validity of the payment, I do not understand why your team cannot simply contact the bank directly to verify it. The lack of initiative and accountability from Makro’s side is extremely concerning.This prolonged delay has caused significant stress and personal frustration, and I am deeply disappointed by the level of service I have received. The manner in which this matter has been handled reflects a complete disregard for the customer’s time, finances, and well-being.Makro promotes itself as a company that cares about its customers; however, my experience has been the exact opposite. At this point, the repeated empty promises and generic responses feel misleading and unacceptable.I am requesting urgent, concrete feedback on:
- What exactly is still being investigated
- Why this matter has not yet been resolved despite all required documentation being provided
- When I can expect final resolution
NJ
Nombuso J's updateReviewer Update
20 Jan 2026, 12:09The below are Makro’s responses, same response since 12 December 2025.
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Makro’s reply20 Jan 2026 at 11:45Hi Nombuso,
Please be advised that your refund is still pending.
We have already escalated this matter to our finance team and requested that they address it as a priority.
They will confirm the expected timeframe for when the refund should reflect in your account.
We understand the inconvenience this delay may have caused and sincerely apologize.
Rest assured, we will revert back to you as soon as new information is brought to our attention.
Best regards,
Makro Social Media
—/——————————————
Makro’s reply11 Jan 2026 at 10:53Hi Nombuso,
We apologize for the delay of your refund.
I completely understand how that could be frustrating for you.
We have reached out to the finance team and reqeusted for feedback.
We will advise you, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team
——————————————————
Makro’s reply20 Jan 2026 at 11:45Hi Nombuso,
Please be advised that your refund is still pending.
We have already escalated this matter to our finance team and requested that they address it as a priority.
They will confirm the expected timeframe for when the refund should reflect in your account.
We understand the inconvenience this delay may have caused and sincerely apologize.
Rest assured, we will revert back to you as soon as new information is brought to our attention.
Best regards,
Makro Social Media
—/——————————————
Makro’s reply11 Jan 2026 at 10:53Hi Nombuso,
We apologize for the delay of your refund.
I completely understand how that could be frustrating for you.
We have reached out to the finance team and reqeusted for feedback.
We will advise you, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team
NJ
Nombuso J's update20 Jan 2026, 12:09
Reviewer Update
The below are Makro’s responses, same response since 12 December 2025.
——————————————————
Makro’s reply20 Jan 2026 at 11:45Hi Nombuso,
Please be advised that your refund is still pending.
We have already escalated this matter to our finance team and requested that they address it as a priority.
They will confirm the expected timeframe for when the refund should reflect in your account.
We understand the inconvenience this delay may have caused and sincerely apologize.
Rest assured, we will revert back to you as soon as new information is brought to our attention.
Best regards,
Makro Social Media
—/——————————————
Makro’s reply11 Jan 2026 at 10:53Hi Nombuso,
We apologize for the delay of your refund.
I completely understand how that could be frustrating for you.
We have reached out to the finance team and reqeusted for feedback.
We will advise you, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team
——————————————————
Makro’s reply20 Jan 2026 at 11:45Hi Nombuso,
Please be advised that your refund is still pending.
We have already escalated this matter to our finance team and requested that they address it as a priority.
They will confirm the expected timeframe for when the refund should reflect in your account.
We understand the inconvenience this delay may have caused and sincerely apologize.
Rest assured, we will revert back to you as soon as new information is brought to our attention.
Best regards,
Makro Social Media
—/——————————————
Makro’s reply11 Jan 2026 at 10:53Hi Nombuso,
We apologize for the delay of your refund.
I completely understand how that could be frustrating for you.
We have reached out to the finance team and reqeusted for feedback.
We will advise you, as soon as feedback is received.
We apologize for the inconvenience caused.
Regards,
Makro social media team