AN
Aluwani N
1 reviews | Active since May 2025
14 May 2025, 18:47
Refund
I am extremely disappointed with the service I have received from Makro regarding my refund for Order No. MAK*** totaling R3,882.80. It has been over three weeks since I requested the refund and submitted all the required documents. Despite my daily efforts—sending documents repeatedly and calling customer service every single day—I have received no meaningful assistance or resolution.
Both TymeBank (my bank) and Makro’s bank have confirmed that the funds were credited and received on the 25th, yet the refund has not been processed. Every time I call, I am told the issue will be escalated to the finance department, but nothing happens.
I even visited a Makro branch, where I was assured the refund would be completed within 10 days—another promise that has gone unfulfilled.
This level of customer service is unacceptable. I expected better from a company of Makro’s reputation. I’m now forced to escalate this complaint publicly in the hopes of finally being assisted.
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Aluwani N's updateReviewer Update
16 May 2025, 13:45I am extremely disappointed with Makro's handling of my refund for Order No. MAK***. It has now been over three weeks since and i submitted all required documents, yet I have received no feedback from the finance team.Despite multiple follow-ups via email and phone, Makro has failed to provide any update on whether my refund has been processed. I was initially promised a response within 24 hours, but that promise has been completely ignored.This level of service is unacceptable, and I demand immediate action. If Makro does not resolve this matter promptly, I will escalate it further through consumer complaint channels and legal avenues.Makro, please take responsibility and process my refund urgently.
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Aluwani N's update16 May 2025, 13:45
Reviewer Update
I am extremely disappointed with Makro's handling of my refund for Order No. MAK***. It has now been over three weeks since and i submitted all required documents, yet I have received no feedback from the finance team.Despite multiple follow-ups via email and phone, Makro has failed to provide any update on whether my refund has been processed. I was initially promised a response within 24 hours, but that promise has been completely ignored.This level of service is unacceptable, and I demand immediate action. If Makro does not resolve this matter promptly, I will escalate it further through consumer complaint channels and legal avenues.Makro, please take responsibility and process my refund urgently.
AN
Aluwani N's updateReviewer Update
16 May 2025, 19:14Hello Peter,
I ordered groceries online from Makro on 24 April, but while making the payment, the app suddenly closed. When I checked the order status, it showed “awaiting payment.” I called Makro, and they advised me to place the order again.
I reordered on 25 April, and the same issue happened – the payment was deducted from my bank account, but the order still showed as unpaid. In total, R3,882.80 was deducted from my account for both transactions.
I called Makro again, and they told me to contact my bank. My bank investigated and confirmed that the funds were successfully transferred to Makro. I followed up with Makro from 25 April, and each time I was told the matter was being escalated to their finance department.
I even went to the Germiston branch, where I was told I would receive my refund within 10 days. I submitted all the required documents, but up to now, I have not received any feedback or refund confirmation.
I am extremely frustrated and disappointed. It has been over three weeks, and I have not received my money or any clear update. I urgently need assistance with my refund as I have no groceries and no clarity on when or if my money will be returned.
Please help resolve this matter as soon as possible.
Kind regards,
Netsianda Aluwani
[Phone: ***]
[Email: ***]
I ordered groceries online from Makro on 24 April, but while making the payment, the app suddenly closed. When I checked the order status, it showed “awaiting payment.” I called Makro, and they advised me to place the order again.
I reordered on 25 April, and the same issue happened – the payment was deducted from my bank account, but the order still showed as unpaid. In total, R3,882.80 was deducted from my account for both transactions.
I called Makro again, and they told me to contact my bank. My bank investigated and confirmed that the funds were successfully transferred to Makro. I followed up with Makro from 25 April, and each time I was told the matter was being escalated to their finance department.
I even went to the Germiston branch, where I was told I would receive my refund within 10 days. I submitted all the required documents, but up to now, I have not received any feedback or refund confirmation.
I am extremely frustrated and disappointed. It has been over three weeks, and I have not received my money or any clear update. I urgently need assistance with my refund as I have no groceries and no clarity on when or if my money will be returned.
Please help resolve this matter as soon as possible.
Kind regards,
Netsianda Aluwani
[Phone: ***]
[Email: ***]
AN
Aluwani N's update16 May 2025, 19:14
Reviewer Update
Hello Peter,
I ordered groceries online from Makro on 24 April, but while making the payment, the app suddenly closed. When I checked the order status, it showed “awaiting payment.” I called Makro, and they advised me to place the order again.
I reordered on 25 April, and the same issue happened – the payment was deducted from my bank account, but the order still showed as unpaid. In total, R3,882.80 was deducted from my account for both transactions.
I called Makro again, and they told me to contact my bank. My bank investigated and confirmed that the funds were successfully transferred to Makro. I followed up with Makro from 25 April, and each time I was told the matter was being escalated to their finance department.
I even went to the Germiston branch, where I was told I would receive my refund within 10 days. I submitted all the required documents, but up to now, I have not received any feedback or refund confirmation.
I am extremely frustrated and disappointed. It has been over three weeks, and I have not received my money or any clear update. I urgently need assistance with my refund as I have no groceries and no clarity on when or if my money will be returned.
Please help resolve this matter as soon as possible.
Kind regards,
Netsianda Aluwani
[Phone: ***]
[Email: ***]
I ordered groceries online from Makro on 24 April, but while making the payment, the app suddenly closed. When I checked the order status, it showed “awaiting payment.” I called Makro, and they advised me to place the order again.
I reordered on 25 April, and the same issue happened – the payment was deducted from my bank account, but the order still showed as unpaid. In total, R3,882.80 was deducted from my account for both transactions.
I called Makro again, and they told me to contact my bank. My bank investigated and confirmed that the funds were successfully transferred to Makro. I followed up with Makro from 25 April, and each time I was told the matter was being escalated to their finance department.
I even went to the Germiston branch, where I was told I would receive my refund within 10 days. I submitted all the required documents, but up to now, I have not received any feedback or refund confirmation.
I am extremely frustrated and disappointed. It has been over three weeks, and I have not received my money or any clear update. I urgently need assistance with my refund as I have no groceries and no clarity on when or if my money will be returned.
Please help resolve this matter as soon as possible.
Kind regards,
Netsianda Aluwani
[Phone: ***]
[Email: ***]