Refund

Item: Makro
Rating: 1
Author: isaac M

I bought an out of stock gas heater which was advertised as available on 22 June 2020 and today its the 28th day that i am still waiting for my refund. Makro is trying by all means not to refund me they even wanted to give me voucher to buy in store instead of refunding me. On 18 July 20 i received another email that their finance department is still considering my refund. Why would they offer me a voucher and when i decline the voucher they now tell me that their finance is considering. Are they considering not to pay?

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Replies (1)

Makro's replyOfficial

28 Jul 2020, 13:20

Good day Isaac,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply28 Jul 2020, 13:20

Official