CS
Chrystal S
1 reviews | Active since Nov 2023
13 Nov 2023, 19:43
Refund
Makro is the worst online service I'm still waiting on a refund for over two months no one is assisting I send all my documents but they still haven't given my refund. Never eve order something online cause they cancelled my order due to no stok without telling me plus I have to call in only to find out and now I'm sitting with no product and never got my money.
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Replies (2)CS
Chrystal S's updateReviewer Update
14 Nov 2023, 21:31So when will I receive the refund because I receive an email today with the same old story stating I'll get feedback from the finance team I don't know what's the hold up to send a simple refund which was so easy to be taken out of my account I'm disgusted by makro for such a big company you guys are the worst. Whenever I ask to speak to a manager or for them to give a complaints email or number no one can assist its always the same story over and over we are heading to Christmas already and I placed my order the 27th of September so wow unbelievable.
CS
Chrystal S's update14 Nov 2023, 21:31
Reviewer Update
So when will I receive the refund because I receive an email today with the same old story stating I'll get feedback from the finance team I don't know what's the hold up to send a simple refund which was so easy to be taken out of my account I'm disgusted by makro for such a big company you guys are the worst. Whenever I ask to speak to a manager or for them to give a complaints email or number no one can assist its always the same story over and over we are heading to Christmas already and I placed my order the 27th of September so wow unbelievable.
CS
Chrystal S's updateReviewer Update
15 Nov 2023, 22:09Today I called makro I received a missed call yesterday the agent was so unhelpful I advised that I'm following up on my refund she said the same I get everytime I call makro that the team will call me and has the audacit to say if they don't call me I should call that number again so what was the point of calling makro if they can't assist I keep asking them for someone who can assist or the person whoever is that dealing with the refund but they not able to assist. I don't know how difficult it can be to process a refund its been 2months this is daylight ******* me myself working in customer servicefor many year for a UK company if we process a refund it only takes 2-5 business days but makro is in SA just a neighbor who can't assist their own people the worst customer service fo such a big company. The agents needs more training because it looks like whoever i speak can't assist or don't know what they are talking about or they either calling avoiding and dropping the line.
CS
Chrystal S's update15 Nov 2023, 22:09
Reviewer Update
Today I called makro I received a missed call yesterday the agent was so unhelpful I advised that I'm following up on my refund she said the same I get everytime I call makro that the team will call me and has the audacit to say if they don't call me I should call that number again so what was the point of calling makro if they can't assist I keep asking them for someone who can assist or the person whoever is that dealing with the refund but they not able to assist. I don't know how difficult it can be to process a refund its been 2months this is daylight ******* me myself working in customer servicefor many year for a UK company if we process a refund it only takes 2-5 business days but makro is in SA just a neighbor who can't assist their own people the worst customer service fo such a big company. The agents needs more training because it looks like whoever i speak can't assist or don't know what they are talking about or they either calling avoiding and dropping the line.